Privacy & Cookie Policy

Last updated: 25 June 2026

1. Introduction

Revive Stays ("we", "our", or "us") respects your privacy and is committed to protecting your personal data.

This Privacy & Cookie Policy explains how we collect, use, and protect your information when you interact with us through our website, email, phone, or while utilising our property management services.

We operate in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact details:
Revive Stays
Email: support@revive-stays.co.uk

2. What Information We Collect

We may collect the following information:

2.1 Information you provide:

• Full name
• Email address
• Phone number
• Property details (if you enquire about our services)
• Any information submitted through forms or messages

2.2 Automatically collected data:

• IP address
• Device type and browser
• Website usage data (pages visited, time on site)
• Cookies and tracking data

3. Legal Basis for Processing

• Contractual necessity: To respond to enquiries and provide services
• Legitimate interests: To improve our website and services
• Legal obligation: To comply with applicable laws
• Consent: For marketing communications (if opted in)

4. How We Use Your Information

• Respond to enquiries and provide quotes
• Deliver our Airbnb & short-let management services
• Communicate with you
• Improve our website and services
• Send marketing updates (only if you opt in)
• Comply with legal obligations

5. How We Share Your Data

We do not sell your data.

We may share your information with:

• Internal team members
• Trusted service providers (e.g. hosting, analytics tools)
• Legal or regulatory authorities if required

All third parties are required to protect your data.

6. Data Retention

We only keep your data for as long as necessary.

• Enquiries: up to 12–24 months
• Client records: up to 6 years (for legal/accounting purposes)
• Marketing data: until you unsubscribe

7. Your Data Rights

Under UK GDPR, you have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to marketing
• Request data portability

8. Data Security

We use appropriate security measures including:

• Secure website hosting (SSL encryption)
• Limited access to data
• Secure third-party tools

However, no system is 100% secure.

9. International Transfers

If your data is processed outside the UK, we ensure appropriate safeguards are in place.

10. Cookie Policy

Cookies are small files stored on your device to improve your experience.

We use cookies to:

• Ensure website functionality
• Analyse website performance
• Improve user experience

Types of cookies:

• Necessary cookies
• Performance cookies
• Functionality cookies

You can control cookies through your browser settings.

11. Marketing Communications

If you opt in, we may send:

• Service updates
• Offers or promotions

You can unsubscribe at any time via email or by contacting us.

12. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

13. Contact Us

To exercise your rights, or if you have any queries regarding our Privacy & Cookie Policy, please contact us via email: support@revive-stays.co.uk